At Shopping Tech, we’re big on online shopping systems but what are the main benefits for having one in the first place? In this post, we’re going to run you through exactly why they are essential to any business looking for the most effective way to interact with their customers…
One of the biggest benefits of having an online shopping system for your business is the customer loyalty that it generates. Convenience is key for customers in the modern day and anything that is a big hassle - such as being on hold via telephone or having to travel to place an order - just doesn’t cut it anymore.
The way of the world is that people want to be able to do things with a few clicks of a button. If your business doesn’t offer this service, you will be very quickly left behind.
With an online shopping system, it is as simple as the customer heading to your website or social media, browsing your shop and then placing an order. Information such as collection or delivery time are made available and they don’t even have to break stride in their day.
If you make things as easy as possible for your customers, they will be more than happy to deal with you again and again.
With a loyal customer following as well as new customers joining all the time due to the convenience of your system, profits will inevitably increase.
Revenue increases through more customers, the fact that customers are more likely to place a larger order when they only have to tap a few buttons and having more time to browse within the relaxation of their own home, they tend to find more things that they like from your shop.
What’s more, with our affordable monthly base cost and one-time set-up charge fee, you will get the best value on the market as well as having no hidden fees that other services often charge. Your investment is made back in no time at all.
Managing phone messages, orders, bookings, and other essential admin can be difficult and time-consuming at the best of times, never mind during the busiest periods of the week and year.
Inevitably, orders are delayed, tickets are misplaced and someone is missing something that you forgot to write down.
With an online shopping system, much of these problems simply cease to exist. The system is quicker, less error-prone, less time-consuming, saves time and money and takes absolutely nothing away from your in-house service. It only adds to your overall customer experience.
Less admin and order errors not only saves time and money, it links right back to point #1 about that hugely valuable customer loyalty.
Perhaps one of the most underrated benefits of using an online shopping ordering system like ours is that it grants you the ability to collect important customer data.
With each order purchased, you will be able to re-market to your customers by sending them exclusive deals, increasing your chances of repeat orders and further improving the level of convenience for yourself and your customers.
During these testing times and for however long they may continue, an online shopping system is essential for keeping your business open and operating to the fullest capacity possible.
This is just the tip of the iceberg for the benefits of an online shopping system. As customer convenience and loyalty become increasingly important, there is no better way to nurture both of these than with an efficient and continuously improving system like the online shopping system.
This is just the tip of the iceberg for the benefits of an online takeaway ordering system. As customer convenience and loyalty become increasingly important, there is no better way to nurture both of these than with an efficient and continuously improving system like the online takeaway ordering system.